Do your products have a warranty?
YES, we do not provide any warranty. Your sole warranty, if any, is the warranty provided by the manufacturer, which is generally limited to defects in materials and workmanship. Generally the typical manufactures warranty is 12 months. A copy is available from us upon request and may be included with your order. We offer an proven turnkey extended warranty package. On our homepage please review under furniture care for more details.
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Can I pay with a DEBIT Card or Major credit card?
Yes, we accept all major credit cards. Debit cards definitely you can use as long as you have the Visa or Master Card logo displayed on your debit card. Please note many debit cards have a security precaution, which limits how much you can spend in one-day. If you are experiencing a problem at the checkout page where your debit card is rejected, the solution is very simple. Please call up your debit card bank issuer (the phone number is on the back of the debit card). Tell your bank representative that you are making a large online purchase in the approximate amount of $xxxx; this way the bank will increase your spending limit for your purchase. Now you can go back to the check out page and complete your order.
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How long does it take to get a furniture delivery?
Orders usually ship out and leave our warehouse within 5-8 days. Transit time to any destination in the US is approximately 7-21 business days depending on your physical location. If you have your furniture shipped to the address other than your billing address (address where you receive your credit card statements), the shipping address must be on file with your credit card company. Before we ship such orders, we will contact you and your bank on the phone to confirm your information. Making sure that your shipping address is on file with your credit card company will significantly expedite your delivery.
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How will I know the status of my Order?
At Furnituredirectnc.com we let you know the status of your order step by step. You will receive an email update once your order has been processed and the status of delivery to your front door.
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What is your cancellation policy?
You may cancel you order at anytime only if your order is in the processing stage. The processing stage involves order verification, packing and delivery pick-up. Once your order is finished processing, the shipping stage begins. In the shipping stage your order is loaded on the freight truck, at this point your order leaves our possession. We can still call-back your shipment from the freight company; unfortunately at this point we can only refund your order minus the shipping fee, 8% cancellation fee and 20% manufactures restocking fee. Once we load your order on the freight truck we forfeit the freight charges paid. If you are canceling your order due to an emergency, please do not hesitate to speak with our customer service. We will try to resolve all issues to arrive with the best solution to your cause.
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Will you ever have back-orders?
Although most of our products are shipped quickly, sometimes an item you order will temporarily be out of stock. If it is, we will notify you via e-mail. We will let you know when the item is expected to be back in stock. We will also provide the option of canceling your order, re-selecting an alternative item, or allowing us to ship it when it is back in stock. You make the decision.
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Can I pay with a check?
Absolutely. Just send us an e-mail and we will provide you instructions to send us a certified check, cashier’s check or money order. Once we received your funds, your order will be processed that day.
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Can I place my order over the phone?
Orders can be placed directly on our website or over the phone by calling 866.797.0438. We ask all our customers to verify all order details in the first 24 hours after an order is placed. This is especially important on orders placed over the phone. Doing so will ensure that your merchandise is delivered to you in the most efficient and accurate way and any errors are avoided.
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What if my furniture arrives damaged?
This is highly unlikely. We take a very good care of packing and less than 2% of shipments got any damages. But in case of damage here is what you will need to do. When the furniture company delivers your furniture, you will need to inspect the outside packaging. If the outside packaging is intact the delivery truck will leave. If you notice any damages you will need to indicate that on a bill of lading. When you open the packaging, should you notice any damages or defects, please call our customer service at 866.797.0438. Please be sure to retain ALL packaging materials. In the event that you discard the original packaging you will be responsible for obtaining new packaging material. We will ask you to email us a couple of digital pictures showing the damage, and we will work with you to resolve all issues until you are completely satisfied. We will either replace the damaged item at our expense, or send you a replacement part or the whole item. Rest assured your 100% satisfaction is our main concern.
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Do you provide inside placement delivery?
We provide inside placement with our WHITE GLOVE DELIVERY option. When checking-out you'll be presented with two options for shipping: Freight which is FREE/ curbside delivery and White Glove Service - Inside Placement, which is premium inside placement service.
White Glove Delivery process: Two trained delivery providers, precision scheduling to a 4-hour window, removing product from packing material, positioning product in the home according to homeowner's specifications, removing all debris, so home is left as it was when entered. Assembly services are provided with this option as well.
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Can I return my purchase?
YES, if you are unsatisfied for any reason with your purchase, you can return or exchange it within 14 days of delivery. Returned items must be new and in unused condition. A few of our vendors may be excluded from our return policy. Bedding and linens are also non-refundable and can't be exchanged. To return items for an exchange or refund please contact us via email. All returns are subject to shipping charges. All returns for any reason are subject to a 20% restocking fee. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable.
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What are your FREE/delivery process entail?
Curb-side delivery is performed to avoid any possible damage that may occur while unloading and moving the furniture from the delivery truck to your home. All of our furniture pieces are securely packed using foam, cardboard and shrink wrap as they travel directly from the warehouse. It would be very unfortunate, if the small trip between the delivery truck and your home, the furniture pieces are subjected to unnecessary damage. Curb-side delivery is highly beneficial for the consumer, as the consumer himself can take the effort and time to appropriately maneuver the furniture inside the home without any risk of a rushed delivery being performed by the delivery company and its FREE!
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Why is your furniture so inexpensive?
We sell wholesale direct from the manufacturer to the customer. We have no showroom expense, no large sales staff - which means very little overhead. This we pass along to you the customer in substantial savings!
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