Express Ordering

With our 15 years of experience we know that certain situations require for express ordering. So with the input from our customers we implemented an express order system for those in need of a quick ordering process pending inventory availability we will be able to deliver a customer’s product in 10 days for an additional fee. (This feature is only available to North Carolina customers at this time.)

Once you go to the check out page, you will have the option to click on the express ordering box. When your order is placed our staff will check instant availability and email you that your complete order is in stock. At this time we make the order and it should get to our warehouse in 48 hours, and then we make arrangement to get the order delivered in our 10 day window. For any reason we cannot fulfill our express ordering delivery, you will get a full refund of the express ordering fees. (Due to unforeseen circumstances that we can’t control, i.e. transportation company truck breaks down etc, we are not entitled to refund any monies.)

*Please note that all times listed above are estimates, not guarantees. Based on delivery schedules, rural delivery areas and other unforeseen delays, delivery times can be delayed.

[Back to Top]

We Price Match

Our price match guarantee assures that you are getting a competitive, low price. If you find a price lower than ours on the Internet that includes delivery charges, and you meet the eligibility requirements list below, you may qualify for a price match. We will issue you the difference in price towards your order at Furnituredirctnc.com.

• The product must be the exact same make, model, color and size as the item listed at Furnituredirectnc.com
• The online merchant offering the lower price must have the item currently available for purchase.
• The online merchant offering the lower price must be an established site, as determined by Furnituredirectnc.com
• The base price of the items must be a difference of at least $50.00

*Submit an Online Best Price Match by emailing support@Furniturdirectnc.com. Include the link to the online store as well as total quoted price by the store.

[Back to Top]

White Glove Delivery

Every Product at Furnituredirectnc.com ships free!

Standard FREE delivery is curbside only delivery. Common carrier drivers travel alone and may ask for your assistance in unloading the items from the rear of the truck to help prevent any damage to the merchandise. A signature is required to establish proof of delivery, please be sure to count all boxes to verify that you have received your entire order prior to signing.
You also will receive a delivery courtesy call.

Benefits of White Glove Delivery

Due to the shipping characteristics of some items and varying situations of our customers, we have provided you the option of a white glove freight carrier to deliver your order. White glove carriers are different from common carriers in that they provide the customer with many benefits throughout the delivery process. Once your order arrives in your area, you will be telephoned by a representative from the white glove carrier to arrange a 4 hour window for delivery. Unlike common carriers, a white glove delivery team consists of at least two people so you will not be burdened with helping the driver carry your order from the back of the truck to your home. The white glove team will handle this for you as well as provide additional services as they are described below. 

There are 2 different levels of service that we offer with products that use white glove delivery: White Glove Basic & White Glove Silver. For some products we provide a higher level of base service included in the product price because we know that due to the size and weight it will ensure that your product arrives in good shape. Below we have detailed what is included with each different level of white glove delivery service. 

One other important thing to remember about white glove delivery is that you MUST inspect the package at the time of delivery. If the product has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem. If your package appears even slightly damaged, write "Product Damaged" when you sign for delivery. This will allow us to prove damage to the shipping company. Failure to write this on the delivery ticket may affect your ability to receive a return or replacement.

White Glove Delivery Packages 

White Glove Basic (+ $139 North Carolina Residence only, Outside North Carolina please call for delivery quote. )

Basic service level provides two-man delivery, will locate inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (3-16 steps = 1 flight). If you need the product moved up additional flights please contact us*. Once the product is in the room you desire, the shipper will unpack the product and provide basic setup. The shipper will also remove and dispose of all packaging. (No furniture assembly included) i.e. Dining room table & chairs, bedroom set.

White Glove Silver (+ $179 North Carolina Residence only, Outside North Carolina please call for delivery quote. )

Silver service level provides two-man delivery, will locate inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (3-16 steps = 1 flight). If you need the product moved up additional flights please contact us*. Once the product is in the room you desire, the shipper will unpack the product and provide light setup & assembly that requires basic tools (i.e. pieces will be screwed or bolted together, to your satisfaction.) The shipper will also remove and dispose of all packaging. 

*In all cases the shipper will not hookup any electrical or component wires. Having items carried up more than 20 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services.

*Setup services that exceed forty (40) minutes will be charged at a rate of $50.00 per hour or fraction thereof.  Must be arranged prior to delivery or at time of order by specifying the time of setup you would like to purchase. Any questions regarding additional set up pricing, please call us toll free at 866.797.0438.

[Back to Top]